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FAQ - Purchasing Wedding Supplies Online

When will I receive my order?

What are the envelope sizes?

What is the "SALE" symbol that I've noticed on some products?

Do you have a shop that I can visit?

Is there somebody I can talk to?

Do you offer free samples?

How is the freight for my order calculated?

Will the colour on my screen match the product exactly?

How do I know if the paper I choose will suit my printer?

What are the differences between types of paper?

Are the products so cheap because they are seconds or faulty?

I need my order urgently, can I have it sent Express?

Do we offer discounts for invitation businesses?

 


 

When will I receive my order?

Over the past 5 years we have despatched 99% of our orders on the same day (providing they were received by 5pm) and many of our customers receive their order the next day or within 48hrs.  If for any reason we cannot despatch your order within 3 working days we will contact you. If the despatch of your order is delayed past this time for any reason, we will contact you to inform you of the nature of the delay and the expected shipment date. If you require an urgent delivery (ie express post ) please choose that option at checkout.  Once your order has left our premises, you will receive an email notification.  We only ship within Australia.

Please note some orders are sent via courier and they will require a signature. It is best if you provide us with an address where someone is available throughout business hours, however if you are not at the address given when they attempt to deliver it, they will leave a card with a number for you to contact to arrange a suitable time for re-delivery. Please contact them asap as they only hold the parcel for a short time before returning it to us in which we would re-charge freight to deliver again.
We highly recommend that you add ‘signature required’ at checkout, this incurs a fee of $3.00 to cover the registered post or signature request, however it is your insurance with us that your item is traceable and we will re-send any order not received should this option be taken out. If you do not take this option, we do not accept any liability for items not delivered.

 

What are the envelope sizes?

DL – 220mm x 110mm. Suits A4 paper/card cut or folded into 1/3
C6 – 114mm x 162mm. Suits A4 paper/card cut or folded into 1/4
Square 160 – 160mm x160mm. Suits paper/card cut or folded up to 155x155mm
Square 150 – 150mm x 150mm.  Only available in limited colours.
11B – 90mm x 145mm. Suits cut or folded paper/card up to 85x140mm
C5 – 163mm x 228mm.  Suits A4 paper in half

130 x 180 - 130mm x 180mm aka 5in x 7in 
Square 100 - 100mm x 100mm. Suits paper/card cut to 95mm x 95mm

The back flap may vary from colour to colour. Some may have a rectangle shape flap. These envelope sizes are the most popular, however if you require something not shown please contact us as we can source other sizes.

 

What is the "SALE" symbol that I've noticed on some products?

These items offer great value and are usually 50% - 70% off RRP. Some items will be reduced for a limited time only or while stocks last.

 

Do you have a shop that I can visit?

We keep our overheads low by being an on-line store.  However you are welcome to visit our showroom to view colours/sizes etc.  We still request that you place your order on-line and then you are also welcome to pickup if you wish.

 

I still have some questions, can I talk to someone?

Our customer service is second to none. We are only an email or phone call away for advice on any of our products.

 

Do you offer free samples?

To keep our prices low for everyone, we do not provide free samples but as we have no minimum order requirements please feel free to order one sheet of paper if colour matching or printer testing is required.

 

How is the freight for my order calculated?

Our system will automatically calculate the freight charge for your order. The freight is calculated using the total dollar value of your order. We reserve the right to adjust this freight charge if your order includes large and bulky items or your delivery address is outside any metropolitan area. We will contact you prior to despatch if any excess freight charges are applicable to your order.

 

Will the colour on my screen match the product exactly?

Due to the unlimited range of computer monitors available, many of the images may appear different from one computer to the next. The colour shown on your screen is only an indication of the colour and may not be an exact match. We advise you to purchase a sample sheet of paper if exact colour matching is important to you.

 

How do I know if the paper I choose will suit my printer?

Whilst most of the papers available from DWP are laser compatible, we do not guarantee that your printer may be suitable. Due to the fact that there are so many printers available, all using different ink types and printing processes it is impossible to say what papers will work with what printers. We advise you to purchase sample sheets of paper and card stock for printer compatibility testing.
Embossed & flocked papers are not suitable for printing.

 

What are the differences between types of paper?

Matt – Has no sheen or shimmer
Glossy – Has a shiny finish, but is not metallic
Metallic – Shimmering finish, sometimes described as pearlescent
Embossed – Pattern is stamped into the paper/card to make it raised
Flock – Velvet like, raised pattern
Handmade – Fibrous type of paper

 

Are the products so cheap because they are seconds or faulty?

No, the answer is that we buy in bulk and have worked very hard with our suppliers to negotiate the best prices so we can pass the savings on to you.
Occasionally we may have seconds that will be available in our “Clearance” section. Any seconds will be drastically reduced and all faults clearly described.

 

I need my order urgently, can I have it sent Express?

If you would like your order sent via express post, please take that option in the ‘Shipping Method’ drop down box when you check out. The standard charge is $5 which allows for your order to be sent in an A4 Envelope or 3kg satchel. This includes up to 50 sheets of paper or 25 sheets of card.  If your order is larger than these amounts, please us the $10 option. This is for orders over 500g and/or $40 and not including the items listed below.

If your purchase contains any of the following, which would need to be sent in a box, you may be required to pay more than the standard fee – please contact us for the correct amount:

  • Any Bulk paper (500 sheets)or card pack (250 sheets)
  • Paper Trimmers
  • Large Wedding accessories such as Glasswear, guest books etc
  • Assembled Bomboniere (ie excluding flat unassembled boxes)

Please note that Express Post does not require a signature and therefore we have no proof of delivery and will not take responsibility for this order should it not arrive.

We can trace it with Australia Post and will provide you with all relevant details should it need to be tracked.

In some instances your order will be sent with our courier if the courier can deliver it quicker or in the same time frame as we receive proof of delivery with the courier. This will be at our discretion unless you state otherwise.

 

Do we offer discounts for invitation businesses?

Our site has been designed to help home-based and smaller invitation businesses by buying multiple supplier products but not having to meet their minimums or paying multiple freights. Every product on our site has a minimum of 15% discount or discounts on multiple qty purchases, with the most popular products such as Curious and Stardreams paper and card around 50% off RRP. We offer bulk packs of popular items to save you even more. If you are a registered Invitation business within Australia with a current ABN please contact us to discuss further discounts and specials for your business.

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