FAQ - Purchasing Wedding Supplies Online

Do you offer free samples?

To keep our prices low for everyone, we do not provide free samples but as we have no minimum order requirements please feel free to order one sheet of paper if colour matching or printer testing is required.

How is the freight for my order calculated?

Our system will automatically calculate the freight charge for your order. The freight is calculated using the total dollar value of your order. We reserve the right to adjust this freight charge if your order includes large and bulky items or your delivery address is outside any metropolitan area. We will contact you prior to despatch if any excess freight charges are applicable to your order.

When will I receive my order?

We will endeavour to despatch your order within 3 working days. However, please allow up to 2 weeks to receive your order. If your order is delayed for any reason past this time frame we will contact you to inform you of the nature of the delay and the expected shipment date. Unfortunately we are unable to despatch orders outside of Australia at this time. If you require an urgent delivery (ie express post ) please contact us. (A small surcharge may apply).

Will the colour on my screen match the product exactly?

Due to the unlimited range of computer monitors available, many of the images may appear different from one computer to the next. The colour shown on your screen is only an indication of the colour and may not be an exact match. We advise you to purchase a sample sheet of paper if exact colour matching is important to you.

How do I know if the paper I choose will suit my printer?

Whilst most of the papers available from DWP are laser compatible, we do not guarantee that your printer may be suitable. Due to the fact that there are so many printers available, all using different ink types and printing processes it is impossible to say what papers will work with what printers. We advise you to purchase sample sheets of paper and card stock for printer compatibility testing.
Embossed & flocked papers are not suitable for printing.

What are the differences between types of paper?

Matt – Has no sheen or shimmer
Glossy – Has a shiny finish, but is not metallic
Metallic – Shimmering finish, sometimes described as pearlescent
Embossed – Pattern is stamped into the paper/card to make it raised
Flock – Velvet like, raised pattern
Handmade – Fibrous type of paper

What are the envelope sizes?

DL – 220mm x 110mm. Suits A4 paper/card cut or folded into 1/3
C6 – 114mm x 162mm. Suits A4 paper/card cut or folded into 1/4
Square 160 – 160mm x160mm. Suits paper/card cut or folded up to 155x155mm
11B – 90mm x 145mm. Suits cut or folded paper/card up to 85x140mm

The back flap may vary from colour to colour. Some may have a rectangle shape flap. These envelope sizes are the most popular, however if you require something not shown please contact us as we can source other sizes.

Are the products so cheap because they are seconds or faulty?

No, the answer is that we buy in bulk and have worked very hard with our suppliers to negotiate the best prices so we can pass the savings on to you.
Occasionally we may have seconds that will be available in our “Clearance” section. Any seconds will be drastically reduced and all faults clearly described.

What is the flashing "HOT" symbol that I've noticed on some products?

These items offer great value and are usually 50% off RRP. Some items will be reduced for a limited time only or while stocks last.

Do you have a shop that I can visit?

We keep our overheads low by being completely web based and therefore don’t have a shopfront.

I still have some questions, can I talk to someone?

Even though you can only buy our products through this website, it doesn’t mean that we don’t offer complete customer service. We are only an email or phone call away for advice on any of our products.

I need my order urgently, can I have it sent Express?

If you would like your order sent via express post, please add to cart when you check out. The standard charge is $5 which allows for your order to be sent in an A4 Envelope or 3kg satchel.

However if your purchase contains any of the following which would need to be sent in a box, you may be required to pay more than the standard fee – please contact us for the correct amount:

• Any Bulk paper (500 sheets)or card pack (250 sheets)
• Paper Trimmers
• Large Wedding accessories such as Glasswear, guest books etc
• Assembled Bomboniere (ie excluding flat unassembled boxes)

Please note that Express Post does not require a signature and therefore we have no proof of delivery and will not take responsibility for this order should it not arrive.

We can trace it with Australia Post and will provide you with all relevant details should it need to be tracked.

In some instances your order will be sent with our courier if the courier can deliver it quicker or in the same time frame as we receive proof of delivery with the courier.

When will I receive my order?

Do we offer discounts for invitations businesses?

Our site has been designed to help home-based and smaller invitation businesses by buying multiple supplier products but not having to meet their minimums or paying multiple freights. Every product on our site has a minimum of 15% discount, with the most popular products such as Curious and Stardreams paper and card around 50% off RRP. We offer bulk packs of popular items to save you even more. Given the discounts already applied to every product on our site we do not offer further discounts – however if there is a product you would like to order in bulk that does not have a bulk price already offered, please contact us and we would be happy to discuss this with you.